Order Delivered

The order.delivered event is emitted once the carrier confirms that the shipment has been delivered to the recipient. This is typically sourced from carrier scan data.

When it fires

Payload

{
  "eventId": "d335abc0-7a1e-4959-92a0-7b40ea5d3cbe",
  "eventType": "order.delivered",
  "timestamp": "2026-04-10T11:43:13.971Z",
  "data": {
    "correlationId": "68a3f2d1-049b-4580-bc47-22433b29a022",
    "salesOrderNumber": "DK-SO0077618",
    "shipmentNumber": "DK-SS132179",
    "yourReference": "RITM0052559",
    "carrier": {
      "name": "P-NORD",
      "trackingNumber": "00370709742693174600",
      "trackingUrl": "https://tracking.postnord.com/en/tracking?id=00370709742693174600"
    },
    "receiver": {
      "company": "Your Company Name",
      "contact": "John Doit",
      "phone": "12345678",
      "address": {
        "street": "Some Awesome Street 2",
        "city": "Fredericia",
        "postalCode": "7000",
        "country": "DK"
      }
    },
    "lines": [
      {
        "lineNo": 40000,
        "no": "MYE73QN/A-RDY",
        "description": "Apple iPhone 16",
        "quantity": 1.0,
        "correlationId": "68a3f2d1-049b-4580-bc47-22433b29a022",
        "ref1": "RITM0052559",
        "ref2": "TASK0002040",
        "ref3": "",
        "ref4": "",
        "categoryCode": "K/C",
        "categoryName": "Mobiles & GPS//Mobile Phones",
        "manufacturer": "Apple",
        "assetDetails": [
          {
            "id": 1038520,
            "assetTag": "",
            "serialNumber": "C8QH6T96DPNG",
            "imei1": "353317871321338",
            "imei2": ""
          }
        ]
      },
      {
        "lineNo": 50000,
        "no": "CH20EUWH7079",
        "description": "dbramante1928 re-charge - Strømforsyningsadapter - 20 Watt",
        "quantity": 1.0,
        "correlationId": "68a3f2d1-049b-4580-bc47-22433b29a022",
        "ref1": "RITM0052559",
        "ref2": "TASK0002041",
        "ref3": "",
        "ref4": "",
        "categoryCode": "K/D3",
        "categoryName": "Mobiles & GPS//Mobile Phones - Cables & Power Adapters",
        "manufacturer": "dbramante1928",
        "assetDetails": [
          {
            "id": 1038521,
            "assetTag": "",
            "serialNumber": "",
            "imei1": "",
            "imei2": ""
          }
        ]
      }
    ]
  }
}

Fields

Envelope

Field	Type	Description
`eventId`	`string`	Unique identifier for this event delivery
`eventType`	`string`	Always `order.delivered`
`timestamp`	`string`	ISO 8601 UTC timestamp of when the event was emitted

Data

Field	Type	Description
`correlationId`	`string`	Unique reference linking this event to your original order
`salesOrderNumber`	`string`	The sales order number in the Danoffice IT ERP
`shipmentNumber`	`string`	The shipment/delivery note number, matching the one in `order.shipped`
`yourReference`	`string`	The reference you provided when placing the order (e.g. RITM number)

Data — carrier

Field	Type	Description
`carrier.name`	`string`	Name of the carrier that made the delivery
`carrier.trackingNumber`	`string`	Carrier tracking number
`carrier.trackingUrl`	`string`	Direct link to the carrier tracking page

Data — receiver

Field	Type	Description
`receiver.company`	`string`	Company name of the recipient
`receiver.contact`	`string`	Contact person at the delivery address
`receiver.phone`	`string`	Phone number for the recipient
`receiver.address.street`	`string`	Street address
`receiver.address.city`	`string`	City
`receiver.address.postalCode`	`string`	Postal / ZIP code
`receiver.address.country`	`string`	ISO 3166-1 alpha-2 country code

Data — lines

Each entry in the lines array represents one order line included in this delivery.

Field	Type	Description
`lineNo`	`number`	Line number from the sales order
`no`	`string`	Item/product number
`description`	`string`	Product description
`quantity`	`number`	Quantity delivered on this line
`correlationId`	`string`	Correlation ID for the order this line belongs to
`ref1` – `ref4`	`string`	Custom reference fields passed in on the original order line
`categoryCode`	`string`	Internal category code
`categoryName`	`string`	Human-readable category path
`manufacturer`	`string`	Manufacturer name

Data — lines.assetDetails

Each line may include one or more asset records for serialised items.

Field	Type	Description
`id`	`number`	Internal asset record identifier
`assetTag`	`string`	Asset tag, if assigned
`serialNumber`	`string`	Serial number of the unit, if available
`imei1`	`string`	Primary IMEI number, for cellular devices
`imei2`	`string`	Secondary IMEI number, for dual-SIM devices

Delivery timing

Delivery confirmation depends on the carrier reporting a delivery scan. There may be a short delay between the physical delivery and this event being emitted.

Optional fields

assetTag, serialNumber, imei1, and imei2 are included when the data is available for the delivered item. Always check for their presence before using them.

What to do

Mark the order as delivered in your system.
Trigger any post-delivery workflows such as asset registration, RITM closure, or user notifications.
Use timestamp if you need to calculate SLA metrics or satisfaction surveys.
Store assetDetails (serial numbers, IMEI) for CMDB population or asset management.

Order Delivered

On this page